Scheduler

Job Description

Summary:

As a Scheduler at Home Instead, you will play a vital role in coordinating care services for our clients. This position is essential in ensuring that our Care Professionals are matched effectively with clients, contributing to our mission of providing outstanding care and support.

Company Overview:

Home Instead is the UK’s leading home care provider, dedicated to transforming the way older people are cared for in later life. With over 250 independently owned offices, we deliver personalized and high-quality home care services that prioritize relationships and client satisfaction.

The Role:

• Understand and build effective and efficient schedules around our clients and Care Professionals.
• Ensure schedules are prepared, considering travel time, holidays, training and last-minute cancellations.
• Be responsive to changes in the schedule and liaise with relevant team members
• Match Care Professionals to new clients in conjunction with client services team and arrange introductions.
• Ensure client schedules are matched to their needs, with the same Care Professional and the same times each week, where possible.
• Develop excellent relationships with both clients and Care Professionals so both can enjoy positive experiences.
• Work with the recruitment team to ensure sufficient current and future staffing levels are met.
• Work with the Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis.
• Add and maintain all client and Care Professional information onto to the electronic scheduling system.
• Carry out any other duties deemed necessary for the successful operation of the business.
• Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.

Essential Criteria:

• Experience of working in a scheduling role within a home care or other relevant environment such as logistics.
• Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and CRM software with the ability to learn and adopt new technologies where appropriate.
• Highly resilient and positive with excellent communications skills.
• Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.
• Team player with strong interpersonal skills with the ability to build rapport quickly.
• Excellent attention to detail with the ability to multi-task.
• Logical and analytical with the ability to work on own initiative and meet deadlines.

If you’re ready to make a meaningful impact in the lives of older adults while working in a supportive environment, we invite you to apply today and join our family at Home Instead!

Benefits:

• Free parking
• Company pension
• Company events
• On-site parking